1. How should I take care of my Gordigear tent?
Please check the manual or the maintenance section from the service menu on the top of this page for details.
2. Do I need to reseal the canvas?
Please check maintenance section from the service menu on the top of this page for details.
3. Can I pack the tent together when it is wet?
Please check maintenance section from the service menu on the top of this page for details.
4. Can the poles be stored under the travel cover?
All items required to set the tent up (poles, pegs, guy ropes...) can safely be stored under the travel cover.
5. Can I leave sleeping bags / bedding inside the tent when folding it up?
There is enough space for your sleeping bags/bedding to remain in the folded up tent.
6. What kind of warranty do you offer?
Please select warranty from the service menu on the top of this page for warranty details.
7. What happens if my delivery arrives damaged?
All our shipments are transit insured. Should your delivery arrive in a damaged condition, please do not accept the shipment, advise the courier thereof and get in contact with us immediately. Transit insurance cannot be claimed for accepted deliveries.
8. Do you deliver internationally?
We certainly do. A substantial part of our business is done across borders and we deliver all Gordigear products to a global customer base. We have numerous storage hubs around the globe and delivery time may vary depending on where your purchase will be dispatched from and on the delivery method selected.
9. How long will it take for international orders to arrive?
The answer depends mainly on which means of transportation you choose (air freight, sea freight, courier) and which storage hub we dispatch your order from. For a delivery time estimation, please get in contact with us.
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